Customer Service
Customer service

1 Contact

1.1 How can I contact you?

Do you have a question or a comment? Please send us an e-mail via our contact form, or direct e-mail to [email protected]


Address

Yart Factory Webshop
Industrieweg 60
5145 PW Waalwijk
The Netherlands

E-mail address: [email protected]
Phone: +31 416 75 02 86

 

2 Business to bussiness

2.1 Dutch Doobadoo  exclusively supplies to wholesalers and retailers

Yart Factory exclusively supplies to wholesalers and retailers who have a valid VAT number. Prices will be visiable after logging in.

 

2.2 What are the terms of delivery of Dutch Doobadoo?
The minimum order amount is € 50.00. 

Delivery within the Netherlands:
Delivery is free of charge for orders from € 150.00 excl. VAT. For orders below € 150.00 shipping costs are calculated in accordance with the standard rates of DPD.

Delivery oustside of the Netherlands:
Delivery free of charge for orders from € 181,50 excl. VAT. For orders below € 181,50 shipping costs are calculated in accordance with the standard rates of DPD.

2.3 What are the payment terms?

Payment must be made before delivery.

You can transfer the total amount to bank account 48.45.30.518 Attn Yart Factory B.V., Waalwijk. Customers outside of the Netherlands (within the EU) have to use the following details for the payment to Yart Factory B.V.:

IBAN: NL42ABNA0484530518
BIC / SWIFT: ABNANL2A

Note: do not forget to mention your order number in the payment!

When you have made the payment with iDEAL, we will proceed to deliver asap.  If the iDEAL payment is not successful, it will be automatically converted to payment in advance (see above).

Orders cannot be changed after confirmation, due to automatic processing.

2.4 What is the delivery time of ? 

  • Dutch Doobadoo products are supplied from stock. Your order will be shipped within 2 days after receipt of payment extradited.
  • Products products are supplied from stock. Your order will be shipped within 2 days after receipt of payment extradited.
  • By Woom products are supplied on order base. Your order will be shipped within 4 days after receipt of payment extradited.

2.5 How do I trace my package ?
On the day of dispatch you will receive an e-mail with a shipping confirmation with a Track & Trace code of DPD. Shipments within the Netherlands sent with the Classic Service of DPD usually arrive within one working day (Monday / Friday). Your package can be tracked on www.dpd.com.


2.6 For wholesalers/retailers outside of the Netherlands 
Please do not forget to add your VAT number. For VAT extension: you can check this on your order review. 
If you experience issues while ordering, please send us an e-mail: [email protected]